Delivery updates your customers actually read
Automated WhatsApp + SMS at every shipping milestone. Fewer 'where's my order?' tickets, higher CSAT, and happier repeat customers.
What Customer Connect does for you
Dispatched, out-for-delivery, delivered — the customer hears from you at each step.
Customers can reply to shipment updates — replies land in a shared inbox for your ops team.
Send different templates for different SKUs, geographies, or customer tiers.
Every message carries a live tracking link — no static page reload needed.
Failed-delivery outreach uses the same channel your customer already replies on.
See open rates, click-through, and conversion for every template.
Three-step setup
Enable WhatsApp / SMS / email in a single settings screen.
Choose from Meta-approved templates or submit your own.
Every new shipment gets updates automatically — no per-order work.
Real numbers our customers see
Not marketing fluff — outcomes measured from actual customer data across our top 100 brands.
Talk to your customers, don't ghost them
Automated delivery updates that customers actually read — with replies your team can act on.